"I just wanted to write to thank you and your employees, notably Mike for all the assistance and service provided last Friday.
We had a customer walk into our counter at ten minutes to 4 in the afternoon needing some punches and dies for a job he is running. He needed them Next Day Air. Mike not only advised the right punch and die but was able to get the order picked, packed and shipped at a time that most certainly was well past your cut-off time.
The customer picked up the tooling today and is very happy.
Thank you for the care and concern in handling the customers and for the training provided to your employees."